Service Assurance

Our Commitment to Customer Satisfaction

We care about our customers’ businesses and are committed to helping them succeed. Total customer satisfaction is our number one priority, and our Service Assurance System is designed to address issues quickly and effectively – before they become problems.

Customer Satisfaction Hotline:


Our branch managers have the authority to resolve most customer concerns. In the rare event a branch manager cannot address an issue to the customer’s complete satisfaction, our toll-free Customer Satisfaction Hotline is ready to help. Customers can simply call 1-888-492-1047 and they will be connected to the people who can best assist them.

Customer Satisfaction Survey

We want to ensure that the Town & Country buying experience – from initial order to final invoice – surpasses what our customers expect from their preferred supplier. That’s why we routinely contact customers and ask them to tell us how we’re doing.

We’re grateful to all of the customers who take a few moments to complete our telephone and written customer satisfaction surveys. Their feedback allows us to measure our performance and continually improve our service. Their comments, suggestions and criticisms tell us we’re doing well, let us know what we can do better, and spark many of the new programs, services and initiatives we introduce. 

If you are called at an inconvenient time, please ask the surveyor to call back later.  If you do not wish to participate, simply let the surveyor know and we will remove you from our call list.