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Hassle-Free Return Policy

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Hassle-Free Return Policy

If you return a product within 30 days of purchase with the receipt, in re-sellable condition, you will receive a full refund.

To qualify, the returned product must be:

  • A stocked product
  • In re-sellable condition
  • In its original packaging (full boxes, bundles or units)
  • Accompanied by the original invoice or sales receipt
  • Returned to the original place of purchase

For all other returns, see “Non-qualifying Returns” below.

 

 

Receiving Your Refund

Method of PaymentAmountMethod of RefundTime to Process
Town & Country AccountAnyCredit to account24 hours
Credit CardAnyCredit to credit card24 hours
Check*Up to $250
More than $250 
Cash
Check 
Same day
3-4 business days 
Cash**Up to $250
More than $250 
Cash
Check 

Same day
3-4 business days

*Must clear a 10-business-day waiting period.

**If cash received for payment has not yet been deposited, a full refund of cash can be given.

Non-Qualifying Returns

Made after 30 days:

  • Any return made after 30 days of purchase with the original invoice or sales receipt may be subject to a restocking charge.
  • Town & Country reserves the right to refuse any return made after 30 days of purchase.

Without a sales receipt or invoice:

  • If you have a Town & Country account and are returning a product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original invoice.
  • If we are unable to look up or find the invoice, the return may be refused.

Returns made to a TCI location other than the purchase location:

Returns made to a different Town & Country location require manager approval and may be subject to a restocking charge.

Special Orders

Returning "special orders":

  • "Special order” refers to any order of product not normally stocked by Town & Country in this market and/or any product that is custom-made (not socked by the manufacturer and/or made to customer specification).
  • Special order returns will be accepted contingent upon the manufacturer’s return policy. Customer is responsible for all costs associated with special order returns to the manufacturer.

Product Pickups

Town & Country will provide on-site pickup of any qualifying return. The following will apply:

  • Any product picked up on the ground by Town & Country will be subject to a flat service fee per pickup.
  • Other charges may apply. See store for details.