You are here

Delivery Promise

Complete, On Time Delivery

At Town & Country, we know that on-time delivery is one of the most important things to consider when choosing a supplier. That's why we go the extra mile to meet our delivery time commitments to you.  We consider ourselves as an extension of your business which is why we've put detailed process in place to enable our associates to make and keep our promise to you so you can keep your can keep your commitments to your customers.

We promise to deliver your order complete and on-time.  If we commit to a specific delivery time, your order will arrive within 30 minutes of the scheduled delivery time.  If we are going to be more than a half hour early or late, we promise to notify you in advance*.

No substitutions will be made without your prior approval.

We recognize the importance of maintaining a schedule. Your order will arrive within 30 minutes* of the scheduled delivery time. If your delivery will arrive more than 30 minutes before or after the committed time, we promise to notify you immediately so you can adjust your schedule as needed.

Order Shipped Complete

We triple check all loads before they leave our yard because we know that receiving your order in it's entirety is critical to your business. We make every effort to ship orders complete. In the unlikely event that we cannot ship your order complete, we will call to let you know.

No Substitutions

At Town & Country, we know that not all brands are the same. We make every effort to fill all orders with the brands requested. If we do not have a specified brand in stock, we may suggest substituting a comparable product or alternate length. We will not make the substitution without your permission.

*The half hour applies to "time-sensitive" deliveries. A phone number for notification must be provided at time or order.